Privacy Policy
This Privacy Policy outlines how Zynora collects, uses, shares, and protects your personal data in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules). By using our website or services, you agree to the terms of this Privacy Policy.
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1. Scope of the Privacy Policy
This policy applies to all users of Zynora’s website and services and governs the collection, use, storage, and sharing of personal information provided to or collected by Zynora.
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2. Personal Information Collected
We collect and process the following types of information:
(a) Personal Information
Name
Email address
Phone number
Shipping and billing address
Payment information (e.g., card details, UPI ID)
Identification details (if required for regulatory purposes)
(b) Sensitive Personal Data (as per SPDI Rules)
Financial information (e.g., bank account or credit card details)
Login credentials (if applicable)
(c) Non-Personal Information
IP address
Browser type
Device information
Cookies and tracking data
We collect this information when you:
Register or place an order on our website
Subscribe to our newsletters or services
Contact our customer support
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3. Use of Information
Your personal information will be used for the following purposes:
1. Order Processing: To process and deliver your orders.
2. Customer Support: To respond to your queries and provide assistance.
3. Marketing and Promotions: To send you promotional emails, special offers, or updates (with your consent).
4. Legal Compliance: To comply with applicable laws, regulations, and legal processes.
5. Service Improvement: To improve our website, services, and user experience.
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4. Sharing of Information
We may share your personal information in the following situations:
1. With Third-Party Service Providers: For payment processing, order delivery, or IT services.
2. Legal Requirements: If required to comply with court orders, legal obligations, or regulatory authorities.
3. Business Transfers: In case of a merger, acquisition, or sale of the company.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
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5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes.
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6. Your Rights
Under Indian law, you have the following rights concerning your personal data:
1. Access: You can request access to your personal data held by us.
2. Correction: You can request correction of inaccurate or incomplete information.
3. Withdrawal of Consent: You can withdraw your consent for specific processing activities, such as marketing communications.
4. Deletion: You can request the deletion of your personal data unless retention is required by law.
To exercise these rights, contact us at customercare@zynora.co.in or call 6265777548.
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7. Security of Information
We implement reasonable security practices and procedures, as per the SPDI Rules, to protect your personal and sensitive information from unauthorized access, misuse, or alteration. These include:
Encryption of sensitive data during transmission.
Secure storage of payment and transaction details.
Regular security audits and updates.
However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
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8. Cookies Policy
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences in your browser settings.
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9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
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10. Changes to the Privacy Policy
We reserve the right to update this policy at any time. Any changes will be notified on our website, and your continued use of our services constitutes acceptance of the revised policy.
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11. Dispute Resolution and Jurisdiction
Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts at our registered location, in accordance with Indian laws.
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12. Contact Us
If you have any questions or concerns about this Privacy Policy, or to exercise your rights, please contact us at:
Email: customercare@zynora.co.in
Phone: 6265777548
Effective Date: December 15, 2024