Refund and Return Policy
At Zynora, we take immense pride in offering high-quality silver and gold jewelry, crafted with precision and care. To maintain our commitment to quality and sustainability, we have a no refund and no return policy.
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No Refunds and Returns
Due to our rigorous quality control processes and to minimize environmental impact from additional packaging and transportation, we do not accept returns or issue refunds for any products sold on our platform.
All sales are final once the order has been confirmed and dispatched.
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Order Cancellation
You may cancel your order within 24 hours of placement if it has not yet been shipped.
If the order is already processed or shipped, cancellation will not be possible.
To request cancellation, please contact us at:
Email: customercare@zynora.co.in
Phone: 6265777548
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Damaged or Defective Products
Although we do not accept returns, Zynora will address cases where:
The product received is damaged during transit.
The product has manufacturing defects.
In such cases:
1. Contact Us: Notify us within 48 hours of delivery with the following details:
Order number
Description of the issue
Clear photographs of the product and packaging
2. Resolution:
After reviewing your complaint, if the issue is validated, we will replace the product or provide store credit, at our discretion.
Note: Claims made after 48 hours of delivery will not be entertained.
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Non-Returnable Products
Customized or personalized jewelry items are non-returnable and non-refundable.
Any products that show signs of use, wear, or alteration are ineligible for resolution under the damaged/defective product policy.
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Contact Us
For further assistance, please reach out to our customer support:
Email: customercare@zynora.co.in
Phone: 6265777548
Effective Date: December 15, 2024